by Barry Morley
The Compugen Deskside Support Services Team deserves praise for the excellent services it provides under contract to the Government of Alberta, as part of an ITSM contract won in 2009. The team provides break/fix support and request fulfilment for GoA clients. The customer demands a high level of accountability from Compugen, and generates daily and month-to-date service-level reports to track Compugen’s adherence to the contract. Compugen’s success is the result of a team effort involving Richmond Hill Call Agents and Queue Managers, 25 named staff in Edmonton and Calgary, plus third Party techs as required.