by Brent Vieira
The winners of the Q3/2010 service excellence awards are Chris Maniatis and Yatan Prakash. The award is based on evidence of continued excellence in excess of the required level of performance in any one or more of Compugen’s 8 Core Values.
Chris Maniatis
Chris Maniatis has been a top performer in the Technical Services Department and continues to get high marks for his fantastic service. He routinely takes the initiative to seek out solutions that add value to his team as well as Compugen overall. A testament to his efforts, Chris’s KPI results are consistently in the top two of his entire team and are consistently achieved month over month. Chris exemplifies “going the extra mile” in that he is known for working tirelessly until the job is done, as he did for a Server Room clean up just to ensure our customers are satisfied. He has been our technical lead go-to person on many server calls and Compugen continually receives commendations from customers, both internal and external, on his superior customer service.
Yatan Prakash
Yatan currently works with many of the MS Customers on IT Server/Infrastructure issues and escalations. Based on the criticality of some of the issues, Yatan usually deals with CFOs, presidents, IT Directors and other members of the customer’s executive group. Yatan’s calm approach to each situation has earned him trust with many of the customers. An example of this is when he worked to resolve a weigh scale issue for Kruger products which was costing them upwards of $50,000/day based on the fact that their Mills were not able to ship. Another example of this is when Yatan spent many hours to resolve an exchange server issue for Oxford University Press. During this time, he updated the CFO constantly and worked to ensure that the impact was minimal. The Kruger and Oxford issues were just a few of many incidents during which Yatan has stepped up and proved himself in a highly visible, high stress situation. Yatan is relentless when it comes to resolving issues and takes it upon himself to see the issue to the end while consulting and informing all relevant parties.
On many occasions, Yatan has volunteered himself to assist at the last minute if there was an emergency. An example of this is when he worked a late night on a Friday and came back in on Saturday morning to move the ORC CAGs from the old Compugen building to the new one. The timing of the move was critical to ensuring that there was no outage to ORC’s production Citrix environment. Yatan jumped in to assist on less than 30 minutes’ notice.